The Net Promoter Score (NPS) is an important method for measuring customer satisfaction. This score indicates how loyal customers are and how likely they are to recommend LookingforBooking Corporate Travel. LookingforBooking achieved an impressive score of +74. By comparison, the average NPS of Dutch hotel chains in 2024 was +47, highlighting LookingforBooking’s strong position in the market.
Administrative relief
Onze klanten zijn zeer te spreken over onze ‘administratieve ontzorging’. Klanten ontvangen per afgesproken periode één gespecificeerde verzamelfactuur voor alle gemaakte zakelijke reiskosten van medewerkers. Hierdoor ontvangen onze klanten geen losse facturen en bonnetjes meer en hoeven medewerkers geen geld voor te schieten om deze kosten achteraf te moeten declareren.
User-friendly booking portal
Our customers are also satisfied with our user-friendly booking portal. More and more clients are booking their business hotel stays themselves through LookingforBooking’s company-specific booking portal. This fully customizable portal allows hotels worldwide to be easily compared by price and facilities. Thanks to real-time availability and pricing, the booking process is fast, clear, and simple.
Excellent customer service
In addition to the high satisfaction with our booking portal, the survey also shows that customers particularly value our administrative support and customer service. LookingforBooking places great importance on customer satisfaction. Friendliness and helpfulness are key values for us, and we are always willing to go the extra mile for our clients. This is also reflected in the survey results: 95% of respondents are satisfied with personal contact by phone or email, and more than half (56%) are even very satisfied.
